Local Authorities are in the lowest level administration structure in Sri Lanka. As enormous amount of literature suggest, service quality and beneficiaries satisfaction are very important concepts that local authorities must understand in order to remain efficient and effective. Accordingly, SERVQUAL is one of best models used in measuring level of service quality of local authorities. This paper aims to measure the satisfaction level of beneficiaries’ in selected Urban Local Authorities in Colombo district using SERVQUAL model and describe how beneficiaries perceive service quality and whether they are satisfied with services offered by local authorities. Colombo Municipal Council (CMC), Dehivala Mount Lavinia MC, Mahagaragama UC and Boralesgamuwa UC limits were selected as sampling framework. Unit of analysis is beneficiaries and 50 beneficiaries were interviewed in each authority using seven point Likert scaled, self-administered questionnaire. Data was analyzed as per the SERVQUAL model with help of SPSS 20.0 package. Considering all aspects by which public are satisfied related to the services provided by the local authorities in selected sample, Maharagama UC is providing expected services as it is; with a small gap -0.02. Also CMC’s gap -0.11 indicates a better sign of their services without having a large deviation from the expected level. However, Boralesgamuwa UC is the most inefficient services providing local authority which scores a 3.00 gap. As per the gap shows, Dehiwal Mt. Levenia is also slightly weak service providing local authority. However, further research on this area is required to verify the findings and find out the reasons/causes to the dissatisfaction (gap) of the people who look for services from Local Authorities in Sri Lanka.
Sri Lanka adopted IFRS with effect from 1st January 2012.With IFRS gaining rapid acceptance across the globe with over a 100 countries adopting it, Sri Lanka too is now in line with the global trend in enabling a common language for financial reporting processes following the adoption of IFRS. The Adoption of IFRS is a major breakthrough for companies in Sri Lanka as they will have a common, high quality and internationally accepted set of accounting and financial reporting standards and is also seen as a way forward to bring in ‘more credibility’ to financial reporting in the country. However, there are challenges and barriers to Sri Lanka in the process of adopting IFRS. Hence, this research was aimed to analyze Challenges and Barriers of Adopting Fair Value Accounting for Real Estate Assets Valuation in Sri Lanka Public Listed Companies. To accomplish this purpose, three objectives were developed and to achieve theobjectives eighteen (18) hypotheses were developed and tested. The first objective was to find out the major determinant factors of adopting FVA for Real Estate Valuation. That was basically achieved through a solid literature review related to the problem statement. Accordingly five firms based characteristics and three behavioral factors of managers for of adopting FVA for Real EstateValuation were identified. Second objective was tested to identify the relationship between firms based characteristics and behavioral factors of managers for of adopting FVA for Real Estate Valuation. Accordingly fifteen hypotheses were developed on firms based characteristics in terms of Firm Size, Leverage, Profitability, Amount of Real Estate and Extent of Expertise for Fair Value Accounting. The results obtained for all fifteen hypotheses were significant. Thus, the proposed link between firms based characteristics and behavioral factors of managers for adopting FVA for Real Estate Valuation was fully supported. Third objective was to identify the relationship between behavioural factors of managers and adoptability of FVA for Real Estate Valuation in PLCs’ in Sri Lanka. As per that, Attitudes, Subjective Norms, and Perceived Behavioural Control were considered as behavioural factors of managers as suggested in literature chapter. Three hypotheses were tested and all of them were significant to confirm the proposed link between behavioural factors of managers and adoptability of FVA for Real Estate Valuation in PLCs’ in Sri Lanka. The results obtained for second and third objectives, confirmed the barriers and challenges of adopting FVA for Real Estate Valuation in Sri Lankan context. Perceived Control is the most influencing factor, followed by Subjective Norms and Attitudes .As far as exogenous factors : firms based characteristics and endogenous factors: behavioral factors of managers for adopting FVA for Real Estate Valuation are concerned; Extent of Expertise for Fair Value Accounting has the most significant influence on attitudes of mangers. Level of Leverage of company determines the Perceived Control of managers in the process of Fair Value adoptability. At the same time, Firm Size has a significant impact on Subjective Norms of managers in the process respectively.